For parents/carers who have children in receipt of Free School Meals
Update: Wednesday 29/4/2020. From Endenred UK:
Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system.
This also means that many people were experiencing 'Invalid eCode' error messages on the eCode redemption website.
We'd like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.
Anyone trying to redeem an eCode received on 2th and 28th April and receiving error messages can now try again.
For persistent eCode errors, please refer to the troubleshooting guidence below.
If you are still experiencing problems, please use the contact details below for further support:
Email for parents/carers: email@example.com
Update: Wednesday 23/4/2020. We are aware that there has been an inconsistent delivery of the vouchers ordered from Edenred. These were ordered correctly by the school following the process specified and should have been issued weekly starting on Friday 10th April. But as you may have seen on the BBC News there was a delay in this process due to the overwhelming demand placed on the national Edenred website.
We understand that the first set of vouchers have now been sent to all families. However, we believe that there is a delay in the weekly release timings so that vouchers may not arrive each Friday - please keep checking as your voucher should arrive within the following days. Please note that these codes are only valid for a month, so we urge you to redeem them as soon as you are able to. We also understand that Aldi has now joined the scheme along with most of the other major supermarkets.
Update: Tuesday 15/04/2020. We believe that Edenred have now issued eCodes via email to you. Please check your junk mail if they have not come through.
If you have not received the email please contact school office on firstname.lastname@example.org or leave a message on the school office phone line 01749 678 799.
As you are aware the Government has requested that we make alternative arrangements for students in receipt of Free School Meals, whilst we remain closed due to the Coronavirus pandemic. To support this, the Government has launched a Free School Meal Voucher Scheme provisioned via Edenred, allowing families to purchase food from most supermarkets. From 10th April the voucher will be sent to you weekly via Edenred by e mail. We have identified those parents/carers who do not have access to e mail and will post the voucher to them.
Please be reassured that we will continue to provide for your child/ren in this manner for as long as it is needed.
The Blue School